General terms and conditions

1. General provisions

Please read these basic terms and conditions carefully before purchasing goods on the website www.yougame.lt . By purchasing products from this website, you automatically agree to these basic terms and conditions.

Please note that if you have purchased items through a special offer, other terms and conditions may apply, which will be set out separately as part of the relevant promotion.

2. Order process and conclusion of contract

2.1. We deliver throughout Europe. The ordering process in our online store consists of the following steps:

• First, select the items you want.
• Second, you must provide your customer details, including billing and shipping addresses (if different).
• Third, you need to choose a payment method.
• At the end, you can check all the information you have provided (e.g. name, contact details, address, payment method, items ordered) and correct it if necessary before confirming your order by clicking "Buy now" and thereby confirming your order and agreeing to these basic terms and conditions and regulations.

2.2. All information on the website is an invitation to tender only. This is not an offer or a binding agreement. By placing an order, you are making a binding offer to enter into a sales contract with us. All orders placed by you are accepted by us only. An automatic order confirmation indicates that we have received your order, but it is not yet an acceptance. Order acceptance occurs via a separate delivery confirmation email. by letter or by delivering the goods to you. Legal confirmation of the sales contract is when we send you a delivery confirmation. We will also send all order information, payment and customer service information with the delivery confirmation. Please note that partial deliveries are also possible. In this case, the sales contract is valid only for those products confirmed in the delivery confirmation. You will be informed about upcoming product deliveries in a separate message.

2.3. You must guarantee that all data you provide is accurate and complete. We reserve the right to pre-screen an order at any time and/or refuse to accept an order without reason, without any liability to you or any third party. If we do not confirm your order within ten working days, it will be considered rejected. We may decide not to accept your order at our sole discretion. If we do not accept (part of) the order, we have the right to cancel it without any liability to you or any third party. Subject to cancellation, we will of course refund all monies paid for the canceled (partial) order.

2.4. We do not keep a copy of this sales agreement available, so we recommend that you download, save and/or print the delivery confirmation and these basic terms and conditions for your records.

2.5. If, after the conclusion of the contract, we find out that we cannot deliver the ordered goods due to unspecified circumstances, we have the right to terminate the contract. We will inform you about this by e-mail. by post and we will refund any amounts made.

2.6. Please note that sales and delivery of goods can only be carried out in household quantities.

2.7 Please note that the Yougame online store is divided into different delivery locations. Depending on your location, when you access our website, the country will be automatically adjusted, or you can select it using the drop-down menu at the top right of the website. Please note that we only ship to a list of countries that you can select. To order goods to a delivery address in another country, change countries by selecting the appropriate country list. Please be aware that changing countries will clear your shopping cart, which may cause changes in prices, availability and payment options.

3. My account

3.1. If you provide all the required details during the ordering process, you can place orders with us without creating a personal account ("Guest User"). However, you also have the option of creating your own personal account with a password ("Registered User"). This means that your personal data will be saved and you will not have to re-enter it when placing a new order. You will also be able to access the "My Account" section, which will provide a comprehensive overview of your profile, pending orders, past orders, and shipping and payment details. If you don't have an account yet, click here to learn how to create one.

3.2. If you create and use an account on our website, you are responsible for the security of your account and password and for limiting access to your computer. You further agree that, to the fullest extent permitted by law, you will be responsible for all activities that occur through your account and/or with your password. You must take all reasonable steps to ensure that your password is kept confidential and in a secure location, and you must notify us immediately if you have reason to believe that a third party has gained access to your password or that your account is being used without your permission or that such access is unauthorized. is probable.

4. Order tracking

You can track your order using the tracking number provided in your delivery confirmation email. in a letter from our courier service provider. You can access our courier service provider's website for up-to-date information on your order and delivery.

5. Prices, delivery charges

5.1. All prices are inclusive of taxes, including sales taxes and fees, unless specified separately. Obvious errors are excluded.

5.2. Yougame calculates shipping charges separately for each shipping address. In many countries, it is possible to order goods for free if the purchase amount exceeds a certain amount. Details can be found in our shipping policy. The charges you will have to pay for the delivery of the goods will be shown to you before confirming the order. Please note that the prices of Yougame's custom products may vary. We will provide detailed pricing and final price information for your products before confirming your order. Final shipping charges will be automatically calculated and shown to you before your order is confirmed.

5.3. For deliveries to countries outside the European Economic Area, all import and export duties and any applicable duties and taxes must be paid by you.

5.4. Although we try to ensure that the information on the website is accurate, we may occasionally notice errors in the product description, specifications or price. If we notice an error in your order, we will have no obligation to accept or fulfill an order for the product that is incorrectly advertised and we reserve the right to cancel such order if it has been accepted or is already in progress. In this case, we will inform you as soon as possible that we do not accept your order and/or that the relevant part of the order has been cancelled. If you have already paid for the goods, we will refund the full amount as soon as possible.

6. Delivery conditions

6.1. On our website you will find information about the availability of goods and the delivery time if these goods are sold on the website www.yougame.lt (e.g. on the relevant product page or in our delivery policy). If you order goods with different delivery times, we have the right to deliver them in one shipment. In this case, the delivery time will be determined according to the longest delivery time you have chosen for the ordered product.

We would like to point out that all information about the availability of goods is only approximate and implied. If during order processing Yougame notices that the ordered items are not available, we will notify you via a separate email. by post Your rights are not violated in this case.

6.2. You must cover all charges related to failed delivery, if for reasons such as the size of the goods being too large for your apartment door or stairs, or if you were not at the delivery address when you received the advance delivery time.

7. Transfer of risk

If we contract for the delivery of goods to you, the risk of loss or damage to the goods always passes to you when you or a third party you have nominated receives the goods. Notwithstanding your rights in relation to the courier, when the goods are handed over to the courier, the risk passes to you if the courier has been chosen in accordance with your order and this choice has not been offered by us.

8. Payment terms

8.1. Payment options

8.1.1. Credit cards
We accept the following credit cards: Visa, MasterCard, American Express.

To pay by credit card, you must select the type of card, enter your name, card number, expiration date and the last three digits on the back of the card. Your order will be dispatched once your payment has been received by our accounting department in accordance with the normal delivery times set out in these basic terms and conditions.

You confirm that the credit card you are using is yours and that all information provided is accurate.